Our unwavering commitment to quality is at the heart of everything we do, from product development to customer service.
Adhering to these quality standards ensures we consistently deliver high-quality products and services that meet both customer expectations and regulatory requirements, while continuously seeking ways to improve and enhance customer satisfaction.
Since our founding, LATICRETE has been committed to quality for products, customers, and employers. We operate a quality management system that complies with the requirements of ISO 9001:2015 for the design, production and technical support of our installation materials.
ISO 9001:2015 规定了组织在以下情况下对质量管理体系的要求:
- 需要证明其有能力始终如一地提供满足客户和适用法律法规要求的产品和服务,以及
- 旨在通过有效应用系统来提高客户满意度,包括改进系统的过程以及确保符合客户和适用的法律法规要求。